Shipping Policy

We ship in-stock orders as soon as possible. This is often SAME DAY if purchased by 2PM EST & NEXT DAY if purchased any time AFTER 2PM EST! All estimates are based on business days.

If you chose to pay by credit card, we do not bill you until your order is ready to ship. If you have ordered multiple items with different ship readiness dates, you may receive separate shipments.

When encountering with force majeure, the processing of orders may be delayed. Nevertheless, it is ensured that your order will be processed in a fast manner when weather permits.

We take every reasonable precaution to ensure that products are not damaged, If the item is damaged in transit, please immediately contact us at sales@mattirecloset.com within 3 business days after receiving shipping. Note any visible damages and be as specific as possible as this will assist us in processing your damage claim with the delivering carrier.

Note

1. Please make sure your shipping and billing address match when completing your order. If not, your order will be canceled and refunded immediately!

2. Please verify you have the correct shipping address on your order PRIOR to making payment as this is the address we will ship to.

3. We are not responsible for any return shipping cost if product didn’t meet your expectation nor placed a wrong order after order has been shipped out.